Shipping Policy

At GlowGirl, we aim to process and deliver your order as quickly and smoothly as possible. Please read our shipping policy below before placing your order.

Order Processing Times

Orders are usually processed within 1–3 business days after payment has been confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays. During busy periods, such as sales or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

Ireland: 5–10 business days
United Kingdom: 6–12 business days
Europe: 7–15 business days
Rest of world: 10–20 business days

Delivery times are estimates only and may vary depending on your location, customs processing, courier delays, or other factors outside of our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and the shipping method selected.

Any free shipping offers will be clearly shown on our website or at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. Please allow a few days for tracking information to update.

If you have not received tracking information or need help with your order, please contact us.

Incorrect Shipping Information

Please make sure your shipping details are correct before placing your order.

OvaHeat is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has started.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, please contact us.

We will help investigate the issue with the courier or shipping provider. Please allow additional time during busy periods, customs checks, or unexpected courier delays.

Customs, Duties, and Taxes

For international orders, your order may be subject to customs fees, import duties, taxes, or other charges once it reaches your country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless clearly stated at checkout.

Damaged Items During Shipping

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and photos of the damaged item and packaging so we can review the issue and help resolve it.