Return and Refund Policy

At GlowGirl, we want you to be happy with your purchase. Please read our return and refund policy below.

Returns

You have the right to cancel your order within 14 days of receiving your item. After notifying us, you then have 14 days to return the item to us. This follows Irish and EU online shopping rules for most online purchases.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Clean, undamaged, and suitable for resale
• Returned with proof of purchase, such as an order confirmation or receipt

To start a return, please contact us.

Please include your order number, name, and reason for return.

Non-returnable items

For hygiene and safety reasons, we may not be able to accept returns on items that have been used, worn, damaged, stained, washed, or removed from their original packaging.

This does not affect your legal rights if the item is faulty, damaged, or not as described. Some hygiene-related products can be exempt from normal change-of-mind returns, but faulty goods are still protected under consumer law.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Refunds will be issued within 14 days of cancellation, although we may wait until we have received the returned item or proof that it has been sent back.

Please note that it may take a few additional business days for your bank or payment provider to process the refund.

Return shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. Under EU rules, customers may be responsible for return postage during the 14-day cooling-off period unless the seller has agreed otherwise.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, faulty, or incorrect items

Please check your order when it arrives. If your item is damaged, faulty, or incorrect, contact us as soon as possible.

Please include your order number and photos of the issue. We will work with you to resolve the problem through a replacement, refund, or another suitable solution.

Exchanges

We only replace items if they are faulty, damaged, or incorrect. For exchange requests, please contact us.